When you need to contact the Smowltech support team to resolve an issue related to a user (a manual identity validation, a rejected register, or any other query), the key piece of information is their user ID. Without this identifier we can't locate the user in our system: SMOWL doesn't rely on identity document numbers (ID card, RUT, passport) or, necessarily, on the institutional email address. This guide explains where to find the user ID in the monitoring dashboard.
What is the user ID?
The user ID is the unique identifier SMOWL assigns to each person registered in the system. It's the information the support team needs to identify a specific user, review their register, or handle any issue related to their account.
Important: The user ID is not the identity document number, nor necessarily the user's email address. Even if they happen to match at some institutions, only the ID shown in the monitoring dashboard lets the support team locate the user in our system.
Where do I find the monitoring dashboard?
The monitoring dashboard is located within the course or activity you're supervising, inside your platform (LMS). If you're having trouble finding it, check out the full guide:
How to locate the user ID, step by step
Step 1. Open the Registration panel
Inside the monitoring dashboard, go to the Registration panel. There you'll find the list of every user enrolled in the course, along with their registration status.
Step 2. Search for the user.
Use the search bar on the left side of the Registration panel to find the user by name. Make sure the user is within the selected group.
Step 3. Open their profile.
Click on the user's name to open their profile. At the top, you'll find their details: Name, User ID, Email address, and Registration date.
Tip: We recommend copying the ID directly from the panel instead of typing it manually to avoid mistakes with capital letters, zeros, or similar-looking characters.
What do I do with this ID?
Share the user ID exactly as it appears in the monitoring dashboard whenever you open a support case, request a manual identity validation, or report an issue related to a specific user. With this information, the Smowltech team can locate the user immediately, without needing to ask for anything else.
Related articles:
Still have questions? Check out our related articles or contact our support team via chat. You can open it by clicking the owl icon in the bottom-right corner of this page.